Citadine uses innovative DuPont™ Tyvek® raw materials, state-of-the-art coating technologies, quality hardwares, and work with reputable manufacturers. Light weight, durable, splash-proof, Citadine bags are made for modern travel and sophisticated living. Hawaii’s natural beauty and rich culture inspires Citadine’s artwork and pattern design.
- Zippered bag
- Lightweight
- Splash-proof
- Approximately 9" x 5.5"
- Approximately 2.25” gusset
- Designed in Hawaii
- Made of DuPont™ Tyvek®
Valia Honolulu is a boutique with heart. We are located in Chinatown Honolulu in a neighborhood filled with small independently-owned and operated businesses. We love supporting small and local businesses here in Hawaii. We proudly stock a curated assortment of handmade, made in Hawaii and women-owned companies. We believe your purchase should come packaged with a story. That story becomes a beautiful memory over time with fond memories that makes you smile.
Citadine is designed and operated out of Oahu by owner Julia Chu. Being a lover of Sculpture, designer Julia is meticulous about proportion and silhouette. She stays true to her philosophy of simple elegance while focusing on sustainability and functionality. Julia is fashion designer, doll maker, traveler, proud mother, botanical garden lover, nature admirer, and a devoted daughter. Citadine (C Ta Dean), noun, city girl in French. Citadine embraces duality: raw and refined, monochrome and colorful, complex and pure, masculine and feminine, traditions and innovations, east and west.
Shipping
$5 flat shipping rate within Hawaii and $8 flat shipping rate for orders shipping to the Mainland US on orders under $150. All shipping is via USPS. Valia Honolulu is not responsible for any lost or stolen packages.
$30 flat shipping rate for International Shipping. Valia Honolulu is not responsible for customs fees that may be incurred.
After you have placed your order, please allow 1-2 business days for us to process your order and ship. Please note we are closed on Sundays and Mondays so no orders are processed on these day. Once processed, estimated shipping times within Hawaii are 1-2 business days. Currently we are experiencing shipping delays to the US Mainland and shipping times may be up to 14 days or longer and internationally 15-30 business days. We will notify you when the item has shipped and provide the tracking number for your order (domestic orders only).
If you live in Hawaii, and you'd like to order something and pick up in store, you may select "Local Pickup" during checkout or call us at 808-208-8585 to place a phone order. The return policy will be in effect from the date of purchase and not the date of pickup.
If you notice an error in your order or address, please notify us immediately. Once shipped, any errors cannot be corrected.
Return Policy for Online Purchases
We want you to be 100% happy with your purchase and we understand sometimes things just don't work out. We will accept returns for a full refund (excluding shipping costs) up to 14 days after the date of delivery for unused and unworn merchandise with receipt. You may also return in-store if are able to visit our store.
Skincare, beauty product, jewelry, face masks, sale items, items purchased during promotions and gift cards are ALL SALES FINAL.
Gift items can be exchanged with gift receipt.
Refunds
We process online returns when we receive them in-store. We will contact you if we cannot process you refund.
If you are approved, then your refund will be processed within 2 business days, and a credit will automatically be applied to your credit card or original method of payment.
Shipping
To return your product, you should mail your product to:
Valia Honolulu
1140 Bethel Street
Honolulu, HI 96813
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Valia Honolulu is not responsible for lost or stolen packages.
Return Policy for In-store Purchases
We will accept returns for a full refund or exchange up to 10 days after the date of purchase for unused and unworn merchandise in sellable condition with receipt.
Skincare, beauty product, jewelry, face masks, sale items, items purchased during promotions and gift cards are ALL SALES FINAL.
Gift items can be exchanged with gift receipt.
