FREE SHIPPING ON ORDERS OVER $150.

Shipping & Returns

Shipping

$5 flat shipping rate anywhere in the US, including Hawaii.

We no longer offer international shipping through our website. Please contact us directly with inquiries.

After you have placed your order, please allow 1-2 business days for us to process your order and ship. We will notify you when the item has shipped and provide the tracking number for your order.

If you live in Hawaii, and you'd like to order something and pick up in store, you may select "In-store Pickup" during checkout or call us at 808-208-8585 to place a phone order. The return policy will be in effect from the date of purchase and not the date of pickup. 

Return Policy for Online Purchases

We want you to be 100% happy with your purchase and we understand sometimes things just don't work out. We will accept returns for a full refund (excluding shipping costs) up to 14 days after the date of delivery for unused and unworn merchandise with receipt. You may also return in-store if are able to visit our store.

Bodysuits, intimates, jewelry, sale items and gift cards are ALL SALES FINAL.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund in the case that the item is not in the same condition as when it was sent.

If you are approved, then your refund will be processed within 2 business days, and a credit will automatically be applied to your credit card or original method of payment.

 

Shipping

To return your product, you should mail your product to:

Valia Honolulu

71 S Hotel Street Ste. 102

Honolulu, HI 96813

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Valia Honolulu is not responsible for lost or stolen packages.

 

Return Policy for In-store Purchases

We will accept returns for a full refund or exchange up to 10 days after the date of purchase for unused and unworn merchandise in sellable condition with receipt.

Bodysuits, intimates, jewelry, sale items and gift cards are ALL SALES FINAL.