Shipping & Returns

Shipping

$5 flat shipping rate within Hawaii and $8 flat shipping rate for orders shipping to the Mainland US on orders under $75. All shipping is via USPS. Valia Honolulu is not responsible for any lost or stolen packages.

$30 flat shipping rate for International Shipping. Valia Honolulu is not responsible for customs fees that may be incurred. We are currently only able to ship to handful of countries. Please send us an email at info@valiahonolulu.com to inquire about shipping to your country if you are unable to process your order at checkout.

After you have placed your order, please allow 1-2 business days for us to process your order and ship. Once processed, estimated shipping times within Hawaii are 1-2 business days, to the US Mainland 3-5 business days and internationally 6-18 business days. We will notify you when the item has shipped and provide the tracking number for your order (domestic orders only).

If you live in Hawaii, and you'd like to order something and pick up in store, you may select "Local Pickup" during checkout or call us at 808-208-8585 to place a phone order. The return policy will be in effect from the date of purchase and not the date of pickup. 

If you notice an error in your address, please notify us immediately. Once shipped, any errors cannot be corrected. 

Placing Gift Orders

For instructions on placing gift orders, please click here.

Gift Wrapping

You may purchase a gift wrapping at checkout for $5. This extra costs accounts for gift wrap time, wrapping materials and added shipping costs. Unless noted in your order, we will wrap items in one order as if it is all to one gift recipient.

Return Policy for Online Purchases

We want you to be 100% happy with your purchase and we understand sometimes things just don't work out. We will accept returns for a full refund (excluding shipping costs) up to 14 days after the date of delivery for unused and unworn merchandise with receipt. You may also return in-store if are able to visit our store.

Bodysuits, intimates, jewelry, face masks, sale items, items purchased during promotions and gift cards are ALL SALES FINAL.

Gift items can be exchanged with gift receipt.

Refunds

We process online returns when we receive them in-store. We will contact you if we cannot process you refund.

If you are approved, then your refund will be processed within 2 business days, and a credit will automatically be applied to your credit card or original method of payment. 

 

Shipping

To return your product, you should mail your product to:

Valia Honolulu

1140 Bethel Street

Honolulu, HI 96813

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Valia Honolulu is not responsible for lost or stolen packages.

 

Return Policy for In-store Purchases

We will accept returns for a full refund or exchange up to 10 days after the date of purchase for unused and unworn merchandise in sellable condition with receipt.

Bodysuits, intimates, jewelry, face masks, sale items, discounted items purchased during sales promotions and gift cards are ALL SALES FINAL.

Gift items can be exchanged with gift receipt.