FREE SHIPPING ON ORDERS $150+

FAQ

What is your return policy?

We accept returns for a full refund (excluding shipping costs) up to 14 days after the date of delivery for unused and unworn merchandise with receipt. You may also return in-store if are able to visit our store.

Bodysuits, intimates, jewelry, sale items and gift cards are ALL SALES FINAL.

How do I return or exchange my order?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund in the case that the item is not in the same condition as when it was sent.

If you are approved, then your refund will be processed within 2 business days, and a credit will automatically be applied to your credit card or original method of payment. Please note PayPal returns may take additional time.

To return your product, you should mail your product to:

Valia Honolulu

1140 Bethel Street

Honolulu, HI 96813

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Can I make changes to my order?

We start working on your order the as soon as possible in order to get your purchase to you in a timely manner. If there is something that needs to be changed and you have not yet received a shipping confirmation, please reach out to us immediately and we will try to accommodate as much as we can. 

Do you ship internationally?

We no longer ship internationally through our website. Please contact us directly for any inquiries regarding international purchases.