Shipping
$5 flat shipping rate within Hawaii and $8 flat shipping rate for orders shipping to the Mainland US on orders under $150. All shipping is via USPS. Valia Honolulu is not responsible for any lost or stolen packages.
$30 flat shipping rate for International Shipping. Valia Honolulu is not responsible for customs fees that may be incurred.
After you have placed your order, please allow 1-2 business days for us to process your order and ship. Please note we are closed on Sundays and Mondays so no orders are processed on these day. Once processed, estimated shipping times within Hawaii are 1-2 business days. Currently we are experiencing shipping delays to the US Mainland and shipping times may be up to 14 days or longer and internationally 15-30 business days. We will notify you when the item has shipped and provide the tracking number for your order (domestic orders only).
If you live in Hawaii, and you'd like to order something and pick up in store, you may select "Local Pickup" during checkout or call us at 808-208-8585 to place a phone order. The return policy will be in effect from the date of purchase and not the date of pickup.
If you notice an error in your order or address, please notify us immediately. Once shipped, any errors cannot be corrected.
Return Policy for Online Purchases
We want you to be 100% happy with your purchase and we understand sometimes things just don't work out. We will accept returns for a full refund (excluding shipping costs) up to 14 days after the date of delivery for unused and unworn merchandise with receipt. You may also return in-store if are able to visit our store.
Skincare, beauty product, jewelry, face masks, sale items, items purchased during promotions and gift cards are ALL SALES FINAL.
Gift items can be exchanged with gift receipt.
Refunds
We process online returns when we receive them in-store. We will contact you if we cannot process you refund.
If you are approved, then your refund will be processed within 2 business days, and a credit will automatically be applied to your credit card or original method of payment.
Shipping
To return your product, you should mail your product to:
Valia Honolulu
1140 Bethel Street
Honolulu, HI 96813
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Valia Honolulu is not responsible for lost or stolen packages.
Return Policy for In-store Purchases
We will accept returns for a full refund or exchange up to 10 days after the date of purchase for unused and unworn merchandise in sellable condition with receipt.
Skincare, beauty product, jewelry, face masks, sale items, items purchased during promotions and gift cards are ALL SALES FINAL.
Gift items can be exchanged with gift receipt.
